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Next Level Sports

Next Level Sports - Refund Policies

Next Level Sports - Program Refund Information

Below you will find our base Refund Policy information for our core Next Level Sports programs. As always, we aim to make our refund policy as flexible as possible for our participants. Due to our unique processing of uniforms, please note the specific information in regards to season uniforms. For all partcipants - once a season uniform has been produced (per our uniform production notifications), the cost of the uniform is the responsibility of the registrant and will be deducted from any/all refunds.

Please see addition details below for our general refund policies.

Refund Policy: Next Level Basketball - Fall Program:

  • Before August 1st: We will provide a full refund minus credit card transaction fees (5% credit card transaction fee). If your participant has been placed on a roster and your customized uniform has been ordered, is in process of delivery or has delivered - we will deduct an additional $50.00 from the registration fees per our refund policy. Due to the customization of the uniform, it will still be delivered and to be kept by the participant.

  • August 1st - August 14th: We will refund 75% of your registration fees where we can find a roster replacement for your participant. If we can not replace your participant immediately (due to waitlist or otherwise), we will provide a 50% refund on your registration fees.

  • August 15th - League Start Date (Late August): We will refund 50% of your registration fee - no exceptions.

  • After League Start Date: No refunds will be provided after a player has started the season with full uniform.

Refund Policy: Next Level Flag Football - Winter Program:

  • Before December 1st: We will provide a full refund minus credit card transaction fees (5% credit card transaction fee). If your participant has been placed on a roster and your customized uniform has been ordered, is in process of delivery or has delivered - we will deduct an additional $50.00 from the registration fees per our refund policy. Due to the customization of the uniform, it will still be delivered and to be kept by the participant.

  • December 1st - December 15th: We will refund 75% of your registration fees where we can find a roster replacement for your participant. If we can not replace your participant immediately (due to waitlist or otherwise), we will provide a 50% refund on your registration fees.

  • December 15th - League Start Date (Early January): We will refund 50% of your registration fee - no exceptions.

  • After League Start Date: No refunds will be provided after a participant has started the season with full uniform.

Additional Refund Information - COVID-19:

Updated: April 11th, 2020

As most communities continue to experience Shelter-in-Place protocols per our local and state authorities - our thoughts are with our Next Level families as we all continue to manage against the ever-changing climate.

In regards to our Next Level Sports programs, we understand that many questions remain unanswered in regards to the immediate and long-term viability of large-group gatherings and other social gatherings represented within our programs. Our team at Next Level Sports continues to monitor all COVID-19 developments at the national, state and local levels. Further, we remain in close contact and in consistent communication with our partner locations and facility operators to best understand our road ahead. Over time, we will begin to 're-engage' within our communities - 'how' and 'when' are still undetermined at this time.

Per the unknown road ahead - we will continue to honor our refund policy information per that above. Our refund policies are very liberal and will continue to be. As we approach any important date relative to the execution and launch of any Next Level Sports program or any upcoming uniform production cycle - we will provide detailed communications with our registered participants on expected timelines and the influence on their registration.

If you have specific questions on our refund policies, please email us at [email protected]

Contact Us

Next Level Sports

 385 1st Avenue
San Mateo, California 94401

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